Frontline Training
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Join us for our
FREE Frontline Training Workshop
Thursday, May 9
8am - 10am
Ramada Plaza Fort Wayne Hotel and Conference Center
Bring your staff and join Visit Fort Wayne for a free hospitality and service workshop. Learn more about assisting Fort Wayne’s visitors (and your customers!) with excellence. Breakfast will be provided with the workshop.
Two collaborative sessions will include:
Customer Service: Service Breakdowns and Recovery
Peter McMahon - Former National Director, Nordstrom
How to Welcome Your Visiting Customers
Dan O'Connell - President, Visit Fort Wayne
Fort Wayne hosts over 6.5 million visitors each year. Learn how to bring these visitors to your business, serve them well, and garner their goodwill and return visits!
Who Should Attend?
This workshop is designed for the guest-facing employees at area hotels, restaurants, and businesses who work with visitors and customers.
Please RSVP by April 26 using the form below, or email dennis@visitfortwayne.com
This form is currently unavailable
**We do not sell, rent, or otherwise distribute your private information to any third party. Please see our Privacy Policy for more information.
Visit Fort Wayne’s Frontline Training is held annually in conjunction with National Tourism Week and Visit Indiana Week.
May 10
11am – 4pm
Visitors Center: 927 S. Harrison, Downtown
Learn why visitors and residents rely on the Visitors Center as a resource on all things Fort Wayne.Enjoy special treats, giveaways, discounts and more! View Event
Mother's Day Downtown
May 12
11am – 5pm
Visitors Center: 927 S. Harrison, Downtown
As part of the Downtown Improvement District’s Mothers Day Downtown, the Visitors Center will be open with special deals and gifts for mom!
Visit Indiana Week
Enjoy Visit Indiana Week discounts throughout the city and state as part of national tourism week. Learn more at VisitFortWayne.com/TourismWeek
