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Join us for our
FREE Frontline Training Workshop

Thursday, May 9
8am - 10am
Ramada Plaza Fort Wayne Hotel and Conference Center

Bring your staff and join Visit Fort Wayne for a free hospitality and service workshop. Learn more about assisting Fort Wayne’s visitors (and your customers!) with excellence. Breakfast will be provided with the workshop.

Two collaborative sessions will include: 

Customer Service: Service Breakdowns and Recovery
Peter McMahon - Former National Director, Nordstrom

How to Welcome Your Visiting Customers
Dan O'Connell - President, Visit Fort Wayne

Fort Wayne hosts over 6.5 million visitors each year. Learn how to bring these visitors to your business, serve them well, and garner their goodwill and return visits!

Who Should Attend?

This workshop is designed for the guest-facing employees at area hotels, restaurants, and businesses who work with visitors and customers.

Please RSVP by April 26 using the form below, or email

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**We do not sell, rent, or otherwise distribute your private information to any third party. Please see our Privacy Policy for more information. 

Visit Fort Wayne’s Frontline Training is held annually in conjunction with National Tourism Week and Visit Indiana Week.

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